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Knowledge base
eCommerce
eCommerce
10
I am Unable to Locate a Product in Digital Storefront
What should I do if a product number is not working when ordering online?
What does it mean when an item I am trying to order is 'restricted'?
What qualifications do I need to administer clinical assessments?
How Do I Reset My Riverside Insights eCommerce Password?
View all 10
Orders and Returns
9
How do I return an order
Where do I send my Vendor forms?
How to place an order
Making Changes to an Existing Order
If I have placed an order before, do I need a credit card for a new order or would a PO suffice?
View all 9
Payment
3
What methods of payment are accepted?
What is the federal ID for Riverside Insights Accounts Payable?
Who do I address my payments to?
Sales
3
Is there a centralized Price List for the Products?
Riverside Insights eCommerce Account Creation
Can a parent purchase your Riverside assessment products to test their child?
Account, Security, and Privacy
5
How Do I Contact Customer Service?
How long do I need to wait before my purchasing account is active?
What is the quickest way to add a new user to our purchasing account so they can place an order?
How To Sign Up For A Riverside Insights Purchasing Account?
Secure Disposal of Materials
General and Scoring Services
13
What is Riverside Insights Address and Contact Details?
Where can I Find the Test Purchaser Qualification Form?
What are the hours of operation for Riverside Insights?
Where can I find the Condition of Sale Form?
Where can I access the W-9 forms for Riverside Insights?
View all 13
Shipping
2
What is the cost of shipping
How long does it take for an order to be processed and shipped?
