eCommerce

I am Unable to Locate a Product in Digital Storefront
If you cannot find a product online, please check the order forms by going to the Order Forms Page.   It is possible a product has become obsolete or it ...
Wed, 26 Feb, 2025 at 10:58 AM
What should I do if a product number is not working when ordering online?
If a product number you are trying to use is not working online, you should contact our Customer Service team directly by calling 800.323.9540 or via our c...
Wed, 26 Feb, 2025 at 10:57 AM
What does it mean when an item I am trying to order is 'restricted'?
If you have received a message stating that the item you are trying to order is 'restricted', it means that there are certain requirements that must...
Wed, 26 Feb, 2025 at 10:56 AM
What qualifications do I need to administer clinical assessments?
Clinical assessments are categorized into three qualification levels: Low, Medium, and High.  *Note that the BDI-3 Suite of Assessments fall under the &...
Tue, 15 Mar, 2022 at 9:00 AM
How Do I Reset My Riverside Insights eCommerce Password?
Click Here to reset your Riverside Insights eCommerce password.
Fri, 24 Mar, 2023 at 12:15 PM
Placing an Online Order with Riverside Insights
We've made shopping easier - learn about our improved experience with a short video.  TABLE OF CONTENTS Registering Your eCommerce Account Logg...
Tue, 26 Sep, 2023 at 12:39 PM
How to Add a New Address in an Online Ordering Account
Note: We cannot guarantee that residential addresses will be added to institutional accounts. Log into your online ordering account at Riverside Insights...
Tue, 7 Jan, 2025 at 12:47 PM
How to Log Into Your Riverside Insights Ordering Account
Follow these simple steps to log into your Riverside Insights account for ordering. Step-by-Step Instructions Visit the Login Page Go to Riverside I...
Wed, 8 Jan, 2025 at 10:49 AM
How to Fix Shipping or Billing Address Dropdown Malfunctions
If the shipping or billing fields don't populate, or the drop-down menu malfunctions during checkout, you can resolve this issue by clearing your browse...
Wed, 8 Jan, 2025 at 11:38 AM
How to Add an Item to Your Cart
Follow these steps to quickly add items to your cart in Riverside Score: Steps to Add an Item to Your Cart Search for the Item Use the search bar at ...
Wed, 26 Feb, 2025 at 10:31 AM