Orders and Returns

Sales Questions

How do I Return an Order?
Please visit https://info.riversideinsights.com/returns for more information on Riverside Insights Return Policy as well as the Return Material Authorizatio...
Wed, 26 Feb, 2025 at 10:55 AM
Where do I send my Vendor forms?
If you have completed your vendor forms, please send them directly to Riverside Insights at [email protected] If you need access to the ...
Wed, 26 Feb, 2025 at 10:55 AM
How to place an order
You can use your account to explore product pricing, fill your shopping cart, create and share quotes, place orders, and track live order updates 24/7 - no ...
Wed, 26 Feb, 2025 at 10:54 AM
Making Changes to an Existing Order
How can I make changes to an order I've already placed? If you have already placed an order with Riverside; the quickest way to inform us of any cha...
Wed, 26 Feb, 2025 at 10:52 AM
If I have placed an order before, do I need a credit card for a new order or would a PO suffice?
If your organization has placed an order with us before and already has an account, then you can place an order using a PO. Send orders to orders@rivers...
Fri, 15 Oct, 2021 at 9:25 AM
How long does it take for an order to be processed and shipped?
For our Group Administered Assessments such as CogAT or Iowa and our Individually Administered Assessments such as WJ-IV or BDI-3, it normally takes 1-3 bu...
Thu, 9 Mar, 2023 at 3:52 PM
I recently submitted an order. How can I check its status?
For the fastest response, please use our automated Order Status Checker. If your order is showing as not processed, it is still awaiting entry. Due to high ...
Fri, 15 Oct, 2021 at 9:25 AM
How long is it going to take to receive my materials?
Most orders are delivered 8-10 days after we have processed your order, depending on your chosen shipping speed. You will receive an email which contains tr...
Wed, 26 Feb, 2025 at 10:50 AM
Understanding "Manual Verification Required" for Your Online Order
Order Status: Manual Verification Required When you place an online order, you may see the status “Manual Verification Required.” This status means Riversi...
Tue, 7 Jan, 2025 at 10:51 AM