If the shipping or billing fields don't populate, or the drop-down menu malfunctions during checkout, you can resolve this issue by clearing your browser’s cache and cookies. Follow the steps below to fix the problem.

Clear Your Browser’s Cache and Cookies

  1. Find Your Browser

    • Determine which browser you are using: Chrome, Firefox, Edge, or Safari.

  2. Clear Cache and Cookies

    • Use the appropriate keyboard shortcuts for your browser:

      • Chrome, Firefox, or Edge: Press CTRL+SHIFT+DELETE

      • Safari: Press CTRL+FN+F5. Example of a Chrome prompt to clear Cookies and Cache.

  3. Refresh Your Page

    • After clearing your cache and cookies, refresh the page to ensure the issue is resolved.

Browser Compatibility

We recommend using Google Chrome for the best experience with our system.

Need More Help?

If the issue persists, contact our customer support team for additional assistance.